This section is devoted to answering all your questions about SHIBUYA109.

Ｑ．When are annual holidays? What are the opening hours?
Ａ．SHIBUYA109 is open everyday except for the 1st of January.
Ａ．Opening Hours：
Shops: (B2~7F)/ Beauty Salon (8F):10:00~21:00
Restaurants (7F~8F):11:00~10:30

Ｑ．Help!! I don’t know which shops to go to…
Ａ．You will find the INFORMATION DESK on 1F.
Ａ．Take a copy of the SHIBUYA109 FLOOR GUIDES available at the
foot of the escalators on each and every floor.

Ｑ．Where can I find toilets inside SHIBUYA109?
Ａ．Ladies Toilets: B2．B1．3F．5F．7F．8F
Mens Toilets: B2． 5F．8F

Ｑ．Is there lost property in the building?
Ａ．Please make your way to the INFORMATION DESK on 1F to recover the lost items.

Ｑ．When is the SHIBUYA109 Bargain?
Ａ．The ‘5 Days Bargain’ is held twice a year.
　◆Summer Bargain: July
　◆Winter Bargain: January

Ｑ．What are the credit cards I can use?
Ａ．The following is a list of credit cards SHIBUYA109 accepts: VISA,JCB,DC,UC,UFJ,Diners,AMEX,109 Members Card, TC, Orient, JACCS, Bank Card, TOP,JAL Card, TOP Club, TOKYU Card and so forth.

Ｑ．Can I withdraw money from inside the SHIBUYA109 building?
Ａ．Unfortunatley, there are no ATMs in the building. However, there are many large banks around the SHIBUYA109 building.

Ｑ．Are coin lockers available in the building?
Ａ．No, unfortunately they are not. You will find coin-lockers right outside the B2 exit that connects to the subway.

Ｑ．Can I take photos inside the building?
Ａ．All forms of photography are prohibited.
Ａ．For those who wish to take pictures of products, you must:
Obtain a Photography Permit from the SHIBUYA109 office prior to the day of the photo shoot.
Have the approval of the shops you want to visit
Have a Publishing Permit. (For further inquiries: 03-3477-5105)

Ｑ．Can I smoke in the building?
Ａ．Smoking in SHIBUYA109 is strictly prohibited.

HOW DO I GET TO SHIBUYA109?

◆The Bullet Train
・You can catch The Bullet Train from all over Japan. When coming from Tohoku, Joetsu, Shinetsu, you will be led straight to Tokyo Station where you can change to the ‘JR Yamanote Line’. Make sure you go on the JR Yamanote Line that passes Shinagawa, Shibuya, Shinjyuku. Try to go in one of the cars in the front, because The Hachiko Exit, the exit closest to SHIBUYA109 from SHIBUYA Station, is at the far front once you get to SHIBUYA. Once you get out of Hachiko Exit, you will see SHIBUYA 109.

◆Coming from Haneda Airport
・There are 2 routes:
① Catch the monorail to Hanamatsuchoand then change to the JR Yamanote Line.
②Take the Keikyu Line to Shinagawa and then change to the JR Yamanote Line.

Ｑ．Is there a 109 Men’s Store?
Ａ．109 Mens is situated inside 109-② near Shibuya Station.

Ｑ．Is there a car park?
Ａ．Unfortunately, SHIBUYA109 does not have a car park. However TOKYU Group has contracted car parks that are located in the basement of the TOKYU Department Store. Free parking is available for customers who make a purchase of ￥5,000 or more.

Note: AED is available in SHIBUYA109.